FAQ

 

GENERAL


 

Who should I contact if I have questions, suggestions or feedback?
Rachael Abood
rabood@grangernet.com
517-371-9752

 

ACCOUNT


How do I change my account password?

Password and other account settings can be located by signing in. Click Sign In in the upper right corner of the website.

How can I see how much credit is available on my account?

Available credit balances will be displayed in the upper right corner of the website. You have to be signed in to your account to be able to view credit balance information.

Will my credit expire?
No. There is no expiration date on the credit amount.

 

SHIPPING



Where will my order be delivered?
All orders ship to the Granger Corporate Office and will be delivered to your work area within two business days.

How long will it take to receive my order?
You will receive your order within 3 to 5 weeks.

 

BILLING/PAYMENT


How do I apply my account credit to my order?
Any available credit will be automatically applied to your amount due first. You will have to enter your personal credit card information if your order total is more than your credit balance.

What payment methods can I use (other than credit)?
MasterCard, Visa and American Express 

Do I have to pay sales tax?
Sales tax will be calculated and added to your order during checkout. 

Do I have to pay shipping?
Granger will cover all shipping and handling fees.

Do I still need to enter my credit card information if I don’t owe any money?
No. You only need to enter your personal credit card information if your order total is more than your credit balance.

Can I have the total withdrawn from my paycheck?

No, that is not an option at this time. 

How do I get a copy of my invoice?
Print a copy of the confirmation page.

 

SHOPPING


Can I log in to my store account from my smartphone or tablet?

Yes, this website is mobile and tablet-friendly.

Can my spouse or children purchase Granger Gear?
Because this is a password-protected site, you are encouraged to keep your log-in credentials to yourself; however your family is more than welcome to purchase Granger Gear!

How do I know which size I should choose?
There is a size chart link in each item’s description. There are also sample sizes available in the Home Office Great Room. Contact Rachael for assistance (contact info above).

What’s the refund policy?
If you are not satisfied with your order, please contact Rachael Abood (contact info above).

When will there be more items to choose from?
Items will be added throughout the year. 

I’m a supervisor and would like to order gear for my staff. What’s the best way to do this?
Price breaks vary for large volumes and the ordering process is slightly different. Contact Rachael Abood for assistance.